Resiliency Project for JFK International Airport

Entry Num:

1461

Company:

Edge4Vets

Employee:

rohan McGhie (JetBlue member of the N.I.C.E. Corps)

Comments:

A passenger approached me at the terminal seeking my help. The passenger claimed that he had just gotten off a flight and left his glasses and did not know what to do? The passenger claimed that he could not see very good without the glasses and that he would really appreciate it if i could help him.

I told the passenger to relax and stay calm because i knew where he could get all the help he needed. I took the passenger down to BSO where I contacted one of the agents and explained to them the the passenger's situation.

The passenger was very grateful and thanked me for my help. He said to him my help "meant a whole lot!"

Entry Num:

1460

Company:

Edge4Vets

Employee:

rohan McGhie (JetBlue member of the N.I.C.E. Corps)

Comments:

Two concerned elderly passengers approached me wanting to know the arrival time of their friend's flight. The two ladies claimed that they had being waiting on the flight that should have arrived more than an hour ago but still they have not seen there friend and were very concerned.

I interrupted what i was doing to listen to them, which calmed them, then I told the ladies that i would go find out what had happened to their flight. I went to one of the crew members working at the ticket counter and was informed that the flight was delayed due to weather conditions. I informed the concerned ladies of the delayed flight and they were very relieved to hear the news, and that they had not missed their friend. The ladies said thank you for my help and thanked me for taking time to help them and solve their problem.

Entry Num:

1459

Company:

Edge4Vets

Employee:

Rohan McGhie (JetBlue member of the N.I.C.E. Corps)

Comments:

I observed a passenger running from the security line with all her belongings in her hand. The passenger had just came through the TSA screening and heard her name called on the Intercom that her flight was about to depart in five minutes. She started running without taking the time to put her stuff together after passing through security and as she ran I saw things start to drop out of her back and scatter on the terminal floor behind her.

I interrupted what I was doing and ran behind her gathering up her items and called to her. She heard me call out and she stopped. She said thanks as i handed her a belt and other things that had fallen out of her bag. She quickly repacked them and said she was really late and did not want to miss her flight. But she said she not want to lose anything either and she thanked me over and over for my concern for her, as she ran again toward her gate to catch her flight.

Entry Num:

1458

Company:

Edge4Vets

Employee:

rohan McGhie (JetBlue member of the N.I.C.E. Corps)

Comments:

A passenger rushed up to me in a hurry sweating as she kept looking around. The passenger stated that she needed to catch her flight but she needed to give her son money before she went through security- but she could not find an ATM machine in the terminal - and it was getting really late.

I told the woman to calm down and not to worry there were ATM machines located throughout the terminal. I point to one located close by the escalator at departures. The passenger was surprised and claimed that she had passed by the machine numerous time and had not see it.

She told me thank you for my help and rushed off to get her money and she kept waving to me, “thank you!”

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