Resiliency Project for Los Angeles International Airport

Meet Los Angeles International Airport's N.I.C.E.™ Problem Solvers

We give N.I.C.E. new meaning - "Resiliency Edge" workers Neutralize Irritations Customers Experience™

They solve problems, relieve stress - and produce satisfied customers. Scroll down the page to read all their stories!

Thank you to our sponsors who make this Project LIFToff incentive possible, including Daniels Bistro and hotel/restaurant members of Gateway to LA, including:

Holiday Inn
Courtyard by Marriott
Border Grill
Embassy Suites
Westin
Radisson Hotel
Sheraton Gateway LAX
Paparazzi Restaurant
Daniels Bistro

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Photo (courtesy of the Daily Breeze) shows employees at LAX taking the Resiliency Edge "kick off" class. To view a news story about the class, click here.

Below, See LAX AWARD EVENT news clip (click here to enlarge)

"Resiliency Edge" Success Stories

Entry Num:

125

Company:

TSA

Employee:

Welcome TSA!

Name:

TSA joins LAWA's "Resiliency Edge" Training and Incentive

Comments:

LAWA and Project LIFToff are proud to welcome the TSA as participants in LAX's "Resiliency Edge" program!

Congratulations to the 48 TSA employees who took "Resiliency Edge" training on June 24 and now are part of the program's incentive.

Look for TSA success stories in this space - as participants in the training use the program's customer service "tools" to enhance the travel experience for LAX customers.